Terms of Service
Update date: November 21, 2024
Effective Date: August 30, 2022
These Terms and Conditions of Service (“Agreement”) apply to the application owned and operated by Strong Cleaner and its affiliates (hereinafter referred to as “us” “we” “our”). By using our services, you agree to the Agreement; if you do not agree, please do not use the application.
It is important that you carefully read and fully understand the terms and conditions, particularly the exclusion or limitation of liability, the jurisdictional and applicable law provisions, and the separate agreement to access or use a particular service. Restrictions, exclusions, or other terms and conditions relating to your material rights and interests may be bold or underlined to draw your attention to them.
We reserves the right, at our sole discretion, to change, modify, add or remove portions of the Agreement, at any time. It is your responsibility to check the Agreement periodically for changes. Your continued use of our application following the posting of changes will mean that you accept and agree to the changes.
We reserve the right to modify the terms of this Agreement as necessary. You may review the most recent version of these Terms and Conditions on the relevant Services page.
If you are under 18 years of age, please read this Agreement with a legal guardian and use the products and services we provide, or pay fees to us, after obtaining the consent of your guardian to all terms of the Agreement.
If any dispute or controversy arises between you and us, it shall first be resolved through friendly negotiation; if negotiation fails, you agree to submit the dispute or controversy to the jurisdiction of the court in the place where this Agreement is entered into (i.e., Hong Kong, China), and the laws of the People's Republic of China (excluding conflict of laws) shall apply.
I. Our Account
1.1 You can create our account so that you can better use the services offered by us. In addition, some services require that you have our account in order to use them. You are responsible for what you do with your account, including taking reasonable steps to safeguard it.
1.2 You can browse or experience our basic services without registration, but if you want to use more functions, according to the relevant laws and regulations, you shall register an account with us. When applying for an account (or supplementing information after registration), you shall provide us with your latest, detailed, true and accurate personal information, including your account name, password and all information which is needed when registering our account.
1.3 You shall provide true, legal, accurate, and valid identity information and other relevant information about yourself when authenticating your real name, and shall not authenticate your real name with another person's identity information. Otherwise, we have the right to terminate the services provided to you and take measures against your account, including but not limited to warning, restricting, or prohibiting the use of all or part of the account functions, deleting the account and data, and deleting relevant information, and you shall be responsible for all consequences caused by this.
1.4 If you do not authenticate with your necessary information or if the authentication information you provide is incorrect or incomplete, you may not be able to use some of our services or may be subject to restrictions in the process of using our services.
II. Protection of Personal Information
2.1 The protection of your personal information is a fundamental principle of us, and you acknowledge and agree that we will collect, use, store and share your personal information in accordance with this Agreement and the <Privacy Policy>. If there is any conflict between the content of this Agreement and the above <Privacy Policy>, or if this Agreement does not explicitly provide for the protection of personal information, the content of the <Privacy Policy> shall prevail.
2.2 We may disclose your personal information for the following reasons:
(1) To comply with applicable laws and regulations and other relevant provisions.
(2) To comply with the provisions of a court judgment, ruling or other legal process.
(3) To comply with the requirements of the relevant governmental authority or other legally authorized organization.
(4) For purposes that are reasonable and necessary to enforce the relevant Terms of Service or privacy policy, to protect the public interest, and to protect the personal property safety or other legitimate rights and interests of our customers, or our affiliates', other users, or employees.
III. Your Rights and Obligations
3.1 You shall understand that you should take reasonable care of your account, keep it secure and should not disclose or share your account with others. When you have finished using it, you should log out safely. You are not allowed to sell, transfer, lend, or share your account numbers or passwords with others. If there are any theft or misuse of your account that may occur as a result of your negligence or mismanagement of your account, you shall be fully responsible.
3.2 If you become aware of any fraudulent or misappropriated use of your account, or any other use that you are not legally authorized to make, you shall immediately notify us in the manner disclosed by us and inform us of the action to be taken. After receiving your valid request and verifies your identity, we will take appropriate measures (including but not limited to suspending the login and use of the account, etc.) at your request or in accordance with the specific circumstances, and you are solely responsible for any losses incurred by you and other users as a result of our measures taken at your request. If you do not provide valid identification information or if the valid personal identification information you provide is inconsistent with the registered identification information, we have the right to reject your request, and you shall be solely responsible for any losses incurred by you as a result.
3.3 You may not use or target our related services for any conduct that jeopardizes the security of the computer network, including but not limited to.
(1) Illegally intruding into another person's network, interfering with the normal function of another person's network, stealing network data, or other activities that endanger network security.
(2) Provide programs and tools specifically designed to engage in network intrusion, interference with the normal functions of the network and protective measures, theft of network data and other activities that endanger network security.
(3) assist others to engage in endangering network security, to provide technical support, advertising and promotion, payment settlement and other assistance.
(4) use of unauthorized data or access to unauthorized servers / accounts;
(5) unauthorized access to the public computer network or other people's computer systems and delete, modify, add stored information;
(6) Attempting to probe, scan, or test the vulnerability of our systems or networks or otherwise committing acts that undermine network security without permit;
(7) Attempting to interfere with or disrupt the normal operation of our system or website, intentionally spreading malicious programs or viruses, and other acts that disrupt and interfere with normal network information services;
(8) Forging TCP/IP packet names or partial names;
(9) reverse engineering, disassembling, compiling or otherwise attempting to discover the source code of our system or website for us and related services;
(10) Maliciously registering accounts for our related services, including but not limited to frequent, bulk account registration;
(11) Violation of laws and regulations, this Agreement, our relevant rules, and other acts that violate the legal rights and interests of others;
(12) rules, or abetting crime (including high risk, hazardous content that endangers the physical and mental health of the performer or others);
(13) Insulting or slandering others;
(14) Infringing of intellectual property rights or other rights (including but not limited to, the right of surname, portrait, reputation, privacy, and agency);
(15) Post, distribute, transmit, broadcast, publicly play or in any other way display private, licensed, proprietary, offensive, threatening, violent, inciting violence, nudity, discriminatory, unlawful, hateful, harassing, obscene, pornographic, or sexually explicit material, text, files, information, user names, images, drawings, pictures, illustrations, photographs, sketches, sound and video clips, sounds, musical compositions, writings, links, or any other content;
(16) Disseminating commercial advertisements, or similar commercial solicitations, over-marketing information and spam information;
(17) Use the platform for money laundering, terrorist financing or the provision of financial and other restricted services to any potentially sanctioned person or entity;
(18) Exploit product vulnerabilities (including loopholes or unreasonable phenomena in product systems, procedures, and settings), program loopholes to profit or disrupt product order, or to achieve personal purpose.
3.4 Unless otherwise agreed between you and us, you agree that the Service is for your personal, non-commercial use only.You shall use the Service in the manner provided or approved by us. The rights you acquire under the terms of this Agreement are not transferable.
3.5 If you violate the provisions of the Agreement or relevant laws and regulations, we has the right to take measures without prior notice, including but not limited to freezing account, clearing account amount, restricting re-registration, clearing account data, restricting membership functions, etc., depending on the nature of your behavior. We also reserve the right to report to the Public security bureau, judicial branch and other departments. If your behavior results in any losses, you shall compensate.
IV. Subscription Term
4.1 Subscription Term means the period during which you are entitled to receive the Subscription Service as specified in an Order.
4.2 We may offer a free trial subscription for service. Please note: you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period, otherwise you will be automatically charged a price indicated on the payment screen for a chosen subscription period.
4.3 The subscription begins from the first payment and renews automatically at the end of each period (each week, month, 6 months, year, or otherwise, depending on the option selected by you at the time of purchase) until you cancel. We may provide more subscription service in the future.
4.4 You authorize us to store your payment method(s) and to automatically charge your payment method(s) that you submit until you cancel. If your primary payment method fails, you authorize us to charge any other payment method in your account. If you have not provided us a backup payment method(s) and you fail to provide payment, or if all payment methods in your account fail, we may suspend your subscription. You can edit your payment information anytime in your Account page.
4.5 To the maximum extent permitted by applicable laws, we may change subscription fees at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on the app and/or by sending you an email notification, or in other prominent way. If you do not wish to pay the new fees, you can cancel the applicable subscription prior to the change going into effect.
4.6 Cancellation. Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period. Note that deleting the app does not cancel your subscriptions.
4.7 If you purchased a subscription or enabled a free trial: there are 3ways to cancel it:
(1) Visit My Subscription. Follow this path: Menu → My account → My Subscription), then log in and follow the instructions we provided.
(2) Cancel your subscription in the app. To do this in the application, follow this path: Settings -> Help -> Subscription -> Cancel Subscription.
(3) Contact our support center (strongcleanerhelp@gmail.com) at least 24 hours before the end of the free trial or the current subscription period.
4.8 If If you initiate a refund request through Apple, we will share the following details with them to help process your request: your purchase history, delivery status, total payments made in our app (in USD), total refunds issued in our app (in USD), time spent in the app, and other pertinent information.
V. Modification
We reserve the right to modify the terms of this Agreement as necessary. You may review the most recent version of these Terms and Conditions on the relevant Services page. If you continue to use the Software or Services provided by us after the terms of this Agreement have been changed, you will be deemed to have accepted the modified Agreement. If you do not accept the modified Agreement, you should stop using the Software or Services provided by us.
VI. Exclusion of Liability
6.1 You understand and agree that in the course of using the Service, you may encounter force majeure and other risk factors that may cause interruption of the Service. Force majeure refers to objective events that cannot be foreseen, overcome, and avoided and that materially affect one or both parties, including but not limited to natural disasters such as floods, earthquakes, plague epidemics and storms, as well as social events such as war, unrest, governmental actions, etc. In the event of any of the above, we will endeavor to cooperate with the relevant units in the first instance and make timely repairs, but we are exempt from liability for any damage caused to you as a result to the extent permitted by law.
6.2 To the extent permitted by law, we are not responsible for any interruption or disruption of service caused by:
(1) Damage by computer viruses, Trojan horses, or other malicious programs, or hacking attacks.;
(2) Failure of your or our equipment, systems, software, hardware, and communication lines;
(3) Improper operation by you;
(4) Your use of the Service by means other than those authorized by us;
(5) Other circumstances beyond our control or reasonably foreseeable.
6.3 You understand and agree that in the course of using the Service, you may encounter risks arising from network information or the actions of third parties, and that we are not responsible for the authenticity, suitability, or legality of any information originating from third parties, nor is it responsible for damages caused to you as a result of infringement by others. These risks include, but are not limited to:
(1) Information containing threatening, defamatory, objectionable, or unlawful content from another person, either anonymously or under false pretenses;
(2) Any psychological or physical harm, as well as financial loss, suffered by others as a result of misleading, deceptive or otherwise caused or likely to be caused using the services under this Agreement;
(3) Other risks arising from network information or the actions of third parties.
6.4 We obtain the right to deal with illegal and non-compliant content in accordance with this Agreement, and such right does not constitute an obligation or commitment on our part, and we cannot guarantee that violations will be detected or dealt with accordingly in a timely manner.
6.5 You understand and agree that in order to ensure compliance with national laws and regulations, safeguard public order and morals, and protect the legitimate rights and interests of others, we only makes its best efforts to judge the content posted by users based on relevant complaints or notices within its capabilities, but does not guarantee that our judgment is fully consistent with the judgment of judicial and administrative authorities, and you have understood and agreed to You understand and agree to bear the consequences thereof.
6.6 The relevant compensation limit arising from your use of the service shall be subjected to the laws and regulations of the country in which the server is located. We shall not be liable for any damage which is not attributable to us, such as your modification of the service or your failure to use it in accordance with the clause in connection with other software. In no event shall we be liable for any indirect, consequential, punitive, incidental, special, or punitive damages, including lost profits, suffered by the user as a result of the use of the service (even if we have been advised of the possibility of such loss). The full responsibility of us to you, regardless of the reason or mode, is limited to the fees you pay to us for the use of the service within the duration of your subscription (if any).
VII. Intellectual Property Rights
7.1The intellectual property rights in the content generated by your use of the Service belong to you or the relevant right holder. Unless otherwise specified or required by law, the content and information provided by us on the Service (including, but not limited to, web pages, text, images, audio, video, graphics, product ratings based on our proprietary analytics model, etc.) , the infrastructure and platforms used to provide such content and information (including, but not limited to, software, websites, applications, etc.) , and we owns the intellectual property rights to the commercial logos, commercial images, slogans and copy used in the Service, as well as all data and materials generated during the development, operation and maintenance of the Service.
7.2 The intellectual property rights in the above and any other content contained in the Service are protected by law.
VIII. Damages
If you violate the Agreement or applicable laws and regulations, which result in the damages or expenses (including but not limited to payment of all defense or claim litigation or related settlement legal fees in connection with your breach or illegal acts) of our parent company, subsidiaries, affiliates and their personnel, employees, agents and all other relevant subjects, you shall be liable for all compensations.
IX. Advertisement and External Links
9.1 You acknowledge and agree that our products and services may contain third parties’ commercial advertisements or other promotional advertisements, which may be activated and provided to you through lock screen, function unlocking, event incentives, etc. This content is provided by and is responsible for by advertisers or goods/service providers, while we are only the medium where the content is published. Transactions in such services or goods purchased by users through us or our linked websites are only between the user and the provider of such goods or services, and we do not assume any legal responsibility for the transactions between the user and the provider of such goods or services.
9.2 You may link to third-party sites in the course of using our products and services. You should know that third-party sites are not under our control, and we are not responsible for the content on any third-party sites, any links contained in third-party sites, or any changes or updates to third-party sites. We are independent entity to third-party service agencies, and we take respective responsibilities in accordance with different legal obligations and agreements. We provide you with these links to third-party sites for convenience purposes only, and the links we provide do not imply our endorsement of such third party sites or our guarantee of their authenticity, completeness, timeliness or credibility. Nor do these individuals, companies or organizations have any employment, appointment, agency, partnership or other similar relationship with us. By your request, we may use or access to third party system when providing specific services, and the service results are provided by the third party, therefore we do not guarantee the security, accuracy, effectiveness or other uncertain risks of the services and content provided by the third party.
9.3 You understand and agree that we may send you advertisements related to products, services or relevant commercial information through e-mail, messages or other methods.
X. Copyright Statement
10.1 We respect copyright, and make it clear in the Agreement that you shall not infringe on the copyrights of others when using the services. Therefore, we solemnly call on users to respect the copyrights of others. If there is any content on our website or any use of our services by other users which has infringed your copyright, you can contact us and we will deal with it. Upon receipt of your notice and verification, we will remove the content you claim to be infringing copyright as soon as possible.
10.2 Except with the consent of the user or for the purpose of providing services, we may only provide the user's identification information to a third party by legal order or at the request of a government agency. Therefore, if you contact us in accordance with the rules above, we will only remove the infringing content at your request, but will not provide you with identifying information about the user. If you want to obtain the user information, you shall file a claim with the copyright administrative authority and the judicial authority, and we will cooperate based on the above-mentioned units’ request.
XI. General Terms
11.1 If you have comments or suggestions regarding this Agreement or the Service, you may contact us through the link below: [ strongcleanerhelp@gmail.com ].